Frequently asked questions
Can I place an order without an account?
Yes, you can. Just place your order as a guest, and sign up a time that suits you.
However, we’d recommend registering for an account once you add pieces to your Wishlist. This way, the list will be remembered the next time you sign in. By registering, you also benefit from other members-only special promotions.
How do I receive Lord Lou e-mail updates?
Just subscribe to our newsletter. You can find a pop-up on our different webpages, or find a form in the footer of the website.
How do I place an order?
Follow these steps to place your order quickly:
- Choose your preferred pet, and preferred style from the dropdown menu.
- Select your desired product, the desired size and click add to cart
- Sign in to your account or proceed as a guest
- Enter your address, preferred payment method and delivery details to complete your order
- And you’re done!
Can I order by phone?
Yes, of course. Our customer advisors will be happy to assist.
Where can I find size advice?
Next to the sizes on the product pages, you’ll find our size guide. This guide will tell you which size to buy for your pet.
Can I cancel my order or make changes to it?
Yes, if you wish to cancel, please consult our Shipping & Returns page for further details.
You can’t add items to an existing order, but you can place a new order for any additional pieces.
My delivery address is outside of Europe. Can I still place an order?
Yes, please place your order. If your country is not listed on our Shipping & Returns page, we will contact you for further information about the best shipping rate.
Can I order in a foreign currency, other than EUR?
Yes, you can order in GPB and USD as well. Make your choice in the top menu bar.
What are your shipping and returns conditions?
I regret my purchase. Can I return the product?
How soon will my order be dispatched?
When placing your order before 12 pm on business days, we’ll dispatch your order the same day. For more information, consult our Shipping & Returns page.
Any unanswered questions?
Fill out the form below and submit your question. We will get back to you as soon as possible.